Easy Returns, Happy Customers
At Spruced Roost, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, don’t worry—we’ve made returns as simple and hassle-free as possible.
Return Guidelines:
- 30-Day Return Window: You have 30 days from the date of purchase to initiate a return.
- Exemptions: Some items like intimate wear, gift cards, downloadable software, and select health or personal care items are not eligible for return.
- Unopened Items: To receive a full refund, items must be returned in their original packaging, unopened, and in new condition.
- Opened Items: If you’ve opened the product and are not satisfied, you can still return it within 30 days for a refund, minus a small 7% restocking fee.
How to Initiate a Return:
- Contact Us: Reach out to our customer service team by email or phone with your order number and reason for the return.
- Return Authorization: After reviewing your request, we’ll provide a return authorization number and return instructions.
- Return Shipping: You’ll be responsible for return shipping costs, except in the case of damaged or defective items.
Refund Process:
- Inspection: Once we receive your returned item, we’ll inspect it to ensure it meets our return guidelines.
- Refund Issuance: If everything checks out, we’ll process your refund to your original payment method within 3-5 business days.
Exchanges:
At this time, we don’t offer direct exchanges. However, you can return the item and place a new order for the product you’d prefer.
Questions?
If you have any questions or need assistance with our return process, our friendly customer service team is here to help.
Reach us by email at support@sprucedroost.com or call 1-812-777-8233. or Contact us and leave a message on the website.
Thank you for choosing Spruced Roost! We truly appreciate your business and are always here to ensure your satisfaction. 
