Refund policy

We want you to feel confident shopping with Spruced Roost. because our store includes both ready-to-ship products and items produced especially for each order, return eligibility depends on the type of product purchased.

Eligible Returns

Eligible non-made-to-order merchandise may be returned when:

You contact us within 30 calendar days of delivery.
The item is unused, unworn, unwashed, and in its original condition.
All original tags, packaging, and accessories are included.
You provide your order number and proof of purchase.

Please contact us at support@sprucedroost.com before returning anything. Returns sent without prior authorization may not be accepted.

Once approved, the return must be shipped within seven calendar days. Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Spruced Roost does not charge a restocking fee.

Made-to-Order and Final-Sale Items

Many Spruced Roost products are created or produced especially for each order. Made-to-order, print-on-demand, personalized, and custom products are final sale once production begins.

Final-sale items include:

Made-to-order and print-on-demand merchandise
Personalized or customized products
Clearance items marked “Final Sale”
Opened beauty or personal-care products
Worn, washed, altered, or used merchandise
Burned or used candles
Pierced jewelry and other hygiene-sensitive products

Made-to-order items are still eligible for assistance if they arrive damaged, defective, misprinted, or different from what was ordered.

Sizing and Change of Mind

Please review each product’s measurements or sizing chart before ordering. Made-to-order items cannot be returned or replaced because of an incorrect size selection or change of mind.

Eligible ready-to-ship merchandise may be returned under the conditions listed above.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact us within seven calendar days of delivery at support@sprucedroost.com.

Please include:

Your order number
A description of the problem
Clear photographs of the item, packaging, and shipping label

If the claim is approved, we will provide an appropriate replacement or refund at no additional cost. Please keep the item and its packaging until we finish reviewing the claim.

Exchanges

We do not offer direct exchanges. If an item qualifies for return, you may return it for a refund and place a new order for the preferred item, size, or color.

Made-to-order items are not eligible for exchanges unless they arrived damaged, defective, or incorrect.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations cannot be guaranteed once production or fulfillment has begun.

Please verify sizes, colors, quantities, shipping information, and personalization details before completing your order.

Return Shipping

Customers are responsible for return-shipping costs for eligible standard returns. Original shipping charges are nonrefundable.

We strongly recommend using a trackable shipping service. Spruced Roost is not responsible for returned packages lost or damaged in transit.

Do not return merchandise to the address shown on the original package. Approved returns may need to be sent to a different location.

Refunds

We will inspect your return after it is received. If approved, the refund will be issued to the original payment method.

Please allow up to five business days for us to process an approved return. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@sprucedroost.com.

Shipping Delays

Production and delivery dates are estimates and are not guaranteed. Carrier delays, weather, incorrect addresses, customs processing, and other circumstances outside our control do not automatically qualify an order for a refund.

If your package appears lost or significantly delayed, contact us and we will help investigate with the carrier or fulfillment provider.