Shipping policy

Spruced Roost offers both ready-to-ship products and items made especially for each order. Processing and delivery times vary by product, production partner, and destination.

Processing Times

Ready-to-ship products generally process within 1–3 business days.
Made-to-order, personalized, and print-on-demand products generally require 3–7 business days before shipping.
Processing may take longer during holidays, sales, or unusually high order volumes.

Processing time is separate from shipping time. Business days do not include weekends or holidays.

Shipping Rates and Delivery Estimates

Available shipping options, costs, and estimated delivery times are shown at checkout.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, customs processing, incorrect addresses, and other events outside our control may affect delivery.

Multiple Packages

Products may be produced or shipped from different locations. Your order may arrive in separate packages and on different days. You will not be charged additional shipping because an order is divided into multiple shipments.

Tracking

When tracking is available, you will receive a shipping-confirmation email containing the tracking information.

Tracking may take 24–48 hours to update after a shipping label is created.

Address Changes

Review your shipping address carefully before submitting your order.

Contact us immediately at support@sprucedroost.com if an address needs to be corrected. We will try to help, but changes cannot be guaranteed after production or fulfillment begins.

Customers may be responsible for additional shipping costs when an order is returned or delayed because of an incorrect or incomplete address.

Lost or Delayed Packages

If your package appears significantly delayed or lost, contact us at support@sprucedroost.com with your order number. We will help investigate with the carrier or fulfillment provider.

Spruced Roost is not responsible for carrier delays, but we will make a reasonable effort to help resolve delivery problems.

If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, and the carrier before contacting us.

Damaged or Incorrect Orders

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within seven calendar days of delivery.

Include your order number and clear photographs of the product, packaging, and shipping label. Please keep the item and packaging while we review the claim.

Approved claims will receive an appropriate replacement or refund at no additional cost.

International Orders

We ship only to destinations available during checkout. International customers are responsible for any customs duties, import taxes, or fees charged by their country.

Customs delays are outside Spruced Roost’s control.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations cannot be guaranteed after production or fulfillment begins.